Delivery & Returns – Troop

Delivery & Returns


 

Delivery

Every piece of Troop jewellery is hand finished to order. We aim to dispatch all orders within 5 working days. Once your order has been dispatched you will receive a confirmation email with a tracking code to track your parcel online.

 

Delivery times from dispatch

UK Mainland - 2 days

UK non mainland - 2-5 days

Europe - 3-5 days

Rest of World - 5-7 days

 

UK Delivery

UK orders are delivered by Collect+ couriers. 

International Delivery

International orders are delivered by Royal Mail. Customers are responsible for any customs charges incurred.

All delivery times stated are working days and orders are delivered on weekdays only.

  

Returns & Exchanges

We hope you’re happy with your jewellery but if for any reason you wish to return it, please contact us on hello@thisistroop.com within 14 days of receipt of your item. We will then arrange a refund or exchange. Customers are required to cover the returns postage for all returns and exchanges and jewellery must be returned in it’s original condition with all packaging.

 

Jewellery Care

All jewellery is solid sterling silver. As with all precious metals, silver will tarnish over time. Simply polish your jewellery with a silver cloth to bring back it’s shine.

 

Gifts

If your order is a gift, please leave a message in the comments box at the checkout and we will handwrite a gift message for your order.

 

Packaging

Every piece of Troop jewellery comes safely packaged in a Troop tin.

  

Any questions? Email us hello@thisistroop.com